Frequently Asked Questions

Big New Saturday Season 4

Can you explain Big New Saturday? 

Yes! Big New Saturday is a seasonal campaign during which we launch one new school every Saturday at Noon ET. Each Monday we will put out a teaser image on our social media to hint at the next week's school. BNS Season Four will begin on May 21st and will be fourteen weeks in total. 

Is there a discount for subscribers?

Yes! Subscription shirts are significantly reduced from $34/tee to $20/tee. That's a 41% discount!

If I sign up today, which school's tee will I receive?

You must sign up by Midnight Eastern on Friday to receive the following day's launch. If you sign up on Saturday, you will not receive a tee from the school that launched that day, but will receive a subscription tee from all following launches.

When will my t-shirt ship? 

As a bonus for joining the subscription program, your tee will ship the day *before* the collection is launched!

When will I be charged?

You will be charged for the first week's t-shirt upon signing up. Once the season begins, charges will occur weekly on Fridays.

What if I don't want a shirt from this week's launch?

You will be allowed two skips throughout the fourteen weeks. You can request a skip by reaching out to after the teaser is announced on Monday, but before 4pm ET on Thursday.

Do I get to pick the t-shirt?

No, every subscriber will receive the same shirt each week (unless you decide to skip).

What is the cost for shipping? 

There will be a flat $5 fee for each week's shipping.

Can I cancel my subscription?

You have the option to cancel your subscription after you have received your fifth delivery. 

Will returns and/or exchanges be permitted? 

No, given the discounted price, subscription tees will be final purchase only.

Order Update

You should expect your order to ship within 3-5 business days (Monday-Friday). Due to disruptions in our supply chain, some orders may be delayed. Please note that we print most of our orders on demand. Once your order is printed, it will be sent out. Please do not request it be sent earlier;  our small team is always working hard to get orders out as fast as possible!

We do not offer local pick-up at this time.

You can only cancel an order if it has yet to start the print process. To inquire, please locate your order number and email

Please allow 1-5 Business Days for funds to appear on the card you used to purchase.


It is likely the carrier mis-delivered or lost the item. Contact us at and we'll work through the issue with you.

Tracking will be sent to your email once the order is scanned and prepped, and you can follow it along the way there.

Yes! We ship through DHL, but the rate is based on the weight and address.

International orders may be subjected to additional customs Fee's outside of the postal fee's.

We do not offer Free shipping on international orders.


Grab your item number and email, and head to this link.

If you received a damaged or incorrect item or need help with an exchange, please reach out to a customer happiness specialist at 

We offer unlimited free exchanges! If you are returning an item, the cost of the return shipping will be deducted from your refund.

No. The only exception would be if there is a quality issue with your product after washing it.

We will accept returns and/or exchanges within 30 days after the order is delivered.


Most of our items are pre-shrunk and stay true to size after the wash. If you have a question about a specific product, please contact us at

*Blank garment used may vary depending on availability due to global supply chain shortages*

Yes, our apparel fits true-to-size and does not shrink. However, our apparel has a fitted cut, so if you're on the fence, we recommend sizing up.

*Blank garment used may vary depending on availability due to global supply chain shortages*

Yes! Please visit this page to view a size chart for every product we offer. 

*Blank garment used may vary depending on availability due to global supply chain shortages*


Licensing can be a tough process, but we are always adding new schools! If you are hoping to see your school soon, please fill out this form to let us know! 

Washing Care Instructions;

*We recommend washing the item by itself for the FIRST wash!*

Turn Garment INSIDE OUT

Machine wash COLD

Tumble dry LOW



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If you don't find the answer you're looking for, please feel free to contact us at or call us at (317) 721-7147‬!