Frequently Asked Questions
If you don't find the answer you're looking for, please feel free to contact us at email@example.com!
We are so glad that you want to join our team! We promise to only send you great deals and new products- no spam. Simply scroll to the bottom of this page (or any page) to sign up for our email list.
If you wish to unsubscribe simply scroll to the bottom of any email and select either "Update Your Preferences" or "Unsubscribe From This List."
Most of our items are pre-shrunk and stay true to size after the wash. If you have a question about a specific product, please contact us at firstname.lastname@example.org
Yes, our apparel fits true-to-size and does not shrink. However, our apparel has a fitted cut, so if you're on the fence, we recommend sizing up.
You should expect your order to ship within 7-10 business days (Monday-Friday). Due to relocation and delays within the supply chain, some orders may be delayed. We print most of our orders on demand. Once it is printed, it will be sent out. Please do not request it be sent earlier; Our small team is always working hard to get orders out as fast as possible!
It is likely the carrier mis-delivered or lost the item. Contact us at email@example.com, and we'll work through the issue with you.
Tracking will be sent to your email once the order is scanned and prepped, and you can follow it along the way there.
Yes! You have the option of choosing between USPS and UPS, but the rate is based on the weight and address.
We will accept returns and/or exchanges within 30 days after your order was delivered.
You can only cancel an order if it has yet to ship. If this is the case, grab your item number and email, and head to this link.
Please allow 2-5 Business Days for funds to appear on the card you used to purchase.
No-only if the print wears out after your first use (it won't, trust us).
Licensing can be a tough process, but we are always adding new schools! If you are hoping to see your school soon, please fill out this form to let us know!
Washing Care Instructions;
Turn Garment INSIDE OUT
Machine wash COLD
Tumble dry LOW
Big New Saturday Season 2
Can you explain Big New Saturday?Yes! Big New Saturday is a seasonal campaign during which we launch one new school every Saturday at noon EDT. Each Monday we will put out a teaser image on our social media to hint at the next week's school. BNS Season Two will begin on June 5th, 2021 and will be 16 weeks in total.
When will my t-shirt ship?As a bonus for joining the subscription service, your tee will ship the day *before* the collection is launched!
What if I don't want a shirt from this week's launch?You will be allowed two skips for the duration of your subscription. You can request a skip by reaching out to firstname.lastname@example.org after the teaser is announced on Monday, but before your charge goes through on Friday.
When will I be charged?You will be charged for the first week's t-shirt upon signing up, and then you won't be charged again until Friday, June 11th. From there on out, charges will occur weekly on Friday.
Do I get to pick the t-shirt?No, every subscriber will receive the same shirt each week (unless you decide to skip).
What is the cost for shipping?There will be a flat $5 fee for each week's shipping.
Can I cancel my subscription? You have the option to cancel your subscription after 5 weeks of receiving orders.
Will returns and/or exchanges be permitted?No, given the discounted price, subscription tees will be final purchase only.